FAQs

How long will it take for my order to arrive?

- All orders will have same-day processing and will be

shipped out 1-2 days after it has been placed! You will

receive a confirmation e-mail with the tracking link once

your order ships. Please allow up to 48 hours to receive

this shipping confirmation email. If you do not receive

tracking number please contact us and we will make

sure you get your tracking number. (We cannot be held

accountable for any delays caused by the carrier).

 

What comes with the shower head?

 

Our shower head comes with a free filter and once you have put the shower head together, you just attach it to your hose and it is ready to use. If you don't already own a shower hose, you may need to purchase one separately to use our shower head.

- Can I cancel my order?

You must contact us within 24 hours of placing your order to cancel it otherwise we are unable to cancel your order.

How can I request a refund for my order? 

 

We can only issue refunds to orders that are damaged or fully broken and you must supply a video or photo of the product.

If you simply don't like the product or it doesn't fit your shower the way you want it to fit then this unfortunately isn't covered under our refund policy.

If you would like to request a refund please email us: hydroluxsolutions@gmail.com